Support

  • How can I start carpooling with Figure8?

    Welcome aboard! Get our free app on iOS or Android.

    You’ll need to register the first time you open the app. After that, Figure8’s Virtual Assistant will guide you through setting up an activity, assigning children to the activity, and inviting other parents to carpool.

  • How can I find parents to carpool with?

    Once you’ve created an activity, tap on the Rides Calendar and then on Select Driver. Alternatively, click on Communites and then you can invite anyone within your school/camp/other community to carpool with you. This will give you the option to invite anyone from your contacts list to your carpool.
    COMING SOON – The ability to locate carpool matches within your community, based on similar routes, activities, and friends.

  • How will the driver know where to pick up and drop off my child?

    Every parent/caregiver in the carpool can view the pickup and dropoff locations you set up for your child when you create an activity by tapping on the child’s icon (photos or initials) in the Activities menu, Rides Calendar or Map view.

  • How can I determine the optimal order to pick up and drop off the kids in the carpool?

    In the Rides Calendar, there is a map icon for each activity. Tap on it to see the optimal driving route for pickups and dropoffs. Tap on the Navigate button for specific navigation instructions via Google Maps.

  • Will I be charged for carpooling?

    No. Figure8 is a community-based app, which encourages collaboration between parents. As such, carpooling with Figure8 is free of charge.

  • Will I receive payment for driving?

    No. Figure8 is focused on helping parents collaborate and on reducing the load of driving children around. It is free of charge, so drivers do not receive payment.

  • How many activities can I schedule for my children?

    You can schedule as many activities as you’d like!

  • How many kids' profiles can I create?

    You can create a profile for each of your children. There is no limit.

  • How many children can I add to a ride?

    You can add as many children as there are seats in the carpool driver’s car.

  • What happens when I am assigned to drive?

    On each day that you are assigned as a driver, you will get a reminder from Figure8. You will also get a notification from Figure8 letting you know the optimal route to take and when to begin your drive to ensure an on-time carpool.

  • Can I carpool in one direction (not to and from an activity)?

    Yes. When you create a carpool, you can designate it as a one-way carpool, a two-way carpool, or a carpool that changes on different days. To change a two-way carpool to a one-way carpool (or vice versa), in either the Activities menu or the Rides Calendar, tap on the 3 dots next to the activity you want to edit. Tap on Edit Activity and then tap on Kids and Their Locations. Eva will take you through the steps you need to set different locations (or no pickup/dropoff necessary) for different days.

  • How can I communicate with other parents in the carpool?

    Every activity has a group chat associated with it, which allows you to send instant messages to all of the members of that carpool. Just tap on Chats, select the relevant activity, and chat away.  You can even send photos! The chat is useful for sending notes and reminders as well.

  • What should I do if I was assigned as a driver but won't be able to drive?

    In the Rides Calendar, select the relevant day and then tap on your icon and select Unassign Myself.  Remember to assign someone else to drive by tapping on Select Driver and inviting another carpool member.

  • What do I do if my child is sick or can't carpool one day?

    Simply tap on your child’s photo or initials on the day you want to skip inside of the Rides Calendar, and then tap on Skip Today. This will indicate to the driver that your child is skipped for that day.

  • How can I change an activity location?

    In either the Activities menu or the Rides Calendar, tap on the 3 dots next to the activity you want to edit and select Edit Activity.  Eva, Figure8’s Virtual Assistant, will help you make changes.

  • How can I change my child's pickup or dropoff location?

    In the Rides Calendar, tap on your child’s icon in the relevant activity and select Pickup/Dropoff. Eva, Figure8’s Virtual Assistant, will help you make any necessary changes.

  • Can I set different pickup and dropoff locations for my child?

    Yes. Eva, Figure8’s Virtual Assistant, will help you do so when you set up the activity. If you need to change pickup or dropoff locations in an existing Activity, in either the Activities menu or Rides Calendar, tap on the three dots next to the activity you want to edit. Select Edit Activity and then select Kids and their locations. Eva will guide you through setting different pickup and dropoff locations.

  • How can I schedule different activity locations on different days of the week?

    You must select one location when you first create an activity. After the activity is created, in either the Activities menu or the Rides Calendar, tap on the 3 dots next to the activity you want to edit and select Edit Activity. Eva, Figure8’s Virtual Assistant, will guide you through setting different locations for different days.

  • Can I add my child to an existing activity?

    Yes. In either the Activities menu or the Rides Calendar, tap on the 3 dots next to the activity you want to edit and select Add Kid. Eva, Figure8’s Virtual Assistant, will help you add your child.

  • How can I delete a carpool if it is no longer relevant?

    In either the Activities menu or the Rides Calendar, tap on the 3 dots next to the activity you want to delete and select Leave Activity (this way, you can delete an activity from your phone and others can continue to carpool without you).

  • What is the Driver Assistant?

    Eva, Figure8’s Driver Assistant, is your virtual co-pilot. Based on GPS and AI technology, Eva keeps parents in the carpool informed when kids have been picked up or dropped off so that drivers can focus on driving safely.

  • Is there a rating system for Figure8 users/drivers?

    Not yet. We’re working on one!

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